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Terms and Conditions

All exchanges are subjected to the following terms and conditions, and will be granted at The Shirt Bar’s sole discretion.

  • Goods must be returned in their original condition, e.g. no traces of scents, no stains, unwashed, and complete with tags and labels etc., in their original
  • The following items are not eligible for return or exchange -pocket squares, ties, tie clips, socks, belts, lapel pins, footwears and cufflinks. The only exception is a damaged or incorrect item shipped by The Shirt Bar.
  • For all exchanges via international post, the customer pays for all return freight or postal charges (two-way), including duty and tax, if applicable. Items for exchange must be of equal or higher value.
  • All refunds made to you via coupons and/or credits will carry a validity of 1 year only. All refunds made to you via coupons and/or credits must be used within 1 year of issuance. There will be no extension.
  • For all returns due to production defects, delivery of wrong size specified or delivery of wrong item; we will return the correct item to the customer at the last indicated delivery address at no extra cost within 20 working days of receipt of returned item. To claim a refund for return shipping in such an event, the customer has to send us an evidence of return shipping cost within 5 working days of shipping. Refund on shipping cost will be made in online store credit via a coupon code.
  • Each item can only be exchanged once for another similar (or higher value) product.
  • Returned products must reach us within 20 days of our approval of the exchange request. Extensions will be granted on a case-by-case basis. The Shirt Bar will not be liable for any goods which fail to reach us before end of the exchange period window.
  • The Shirt Bar will not be held responsible for lost packages. All returns and exchanges must be delivered back to us using a traceable service with a tracking number.
  • Refunds are not immediate and may take up 15 working days to be completed.
  • If any of the above stated conditions are not met, The Shirt Bar reserves the right to refuse any exchanges.
  • All promotions are subjected to terms and conditions which The Shirt Bar reserves the right to change without prior notice.
  • The Shirt Bar reserves the right to amend terms and conditions, including changing the price and / or mechanics and details of the promotion or offer, terminating the offer before stated validity date, or any other changes in order to protect the interests of the company, or under instances of abuse.
  • Promotion items may vary according to mechanics applied.
  • Terms of promotions or offers may vary in different stores and customers are advised to clarify any questions with store staff before purchasing.