Exchanges and Refunds
We understand that sometimes due to a change of mind or due to some unforeseen circumstances, the product was not delivered in perfect condition, and you may need to return or exchange the product with us. When you find yourself in one of these situations, fret not. You may request an exchange of your item within:
- 14 days upon receiving your parcel/items
Please note that sale items, boxer shorts/briefs, gift vouchers and accessories are not eligible for exchange.
Refunds are only issued for defective products that cannot be replaced with the same or a similar item.
• Items must be unworn, unwashed, and in their original condition, with tags attached.
• Proof of purchase (receipt or order confirmation) is required.
• Sale items and altered products are non-refundable and non-exchangeable.
- Email orders@theshirtbar.co to our customer service team with the following details:
• Proof of purchase
• Full name
• Contact number
• Email address
• Reason for return or exchange
• Photo of the items with tag attached, and issues, if any. - Once your request is reviewed, you will receive a confirmation and be assigned a store location for drop-off.
For international orders, the customer will bear the delivery fees when returning a parcel to us. Additionally, they will also bear the shipping costs for any exchanges done.
To guarantee your return reaches us, we highly recommend sending it via registered post. We are not responsible for lost or unregistered mail, and are unable to issue a refund or exchange if the returned item does not reach us.
Please note that any customs duties, import taxes, or tariffs incurred on the original shipment are non-refundable, even if the item is subsequently returned or exchanged.
The Shirt Bar reserves the right to refuse exchanges if returned items are in an unsatisfactory condition. For more information, please refer to the Terms & Conditions.