Exchanges and Refunds
We understand that sometimes due to a change of mind or due to some unforeseen circumstances, the product was not delivered in perfect condition, and you may need to return or exchange the product with us. When you find yourself in one of these situations, fret not. You may request an exchange of your item within:
- 14 days upon receiving your parcel/items
Please note that exchanges do not apply to the following items:
- Sale Items
- Socks
- Boxers/ Briefs
- Pocket Squares
Refunds are only issued for defective products that cannot be replaced with the same or a similar item.
• Items must be unworn, unwashed, and in their original condition, with tags attached.
• Proof of purchase (receipt or order confirmation) is required.
• Sale items and altered products are non-refundable and non-exchangeable.
- Email orders@theshirtbar.co to our customer service team with the following details:
• Proof of purchase
• Full name
• Contact number
• Email address
• Reason for return or exchange
• Photo of the items with tag attached, and issues, if any. - Once your request is reviewed, you will receive a confirmation and be assigned a store location for drop-off.
For international orders, the customer will bear the delivery fees when returning a parcel to us. Additionally, they will also bear the shipping costs for any exchanges done.
The Shirt Bar reserves the right to refuse exchanges if returned items are in an unsatisfactory condition. For more information, please refer to the Terms & Conditions.